“In the wake of the great recession, in businesses and organizations around the world, we have a crisis on our hands. But it’s not the crisis we all think it is and talk about. It’s worse. … We don’t have an Employee Engagement crisis. We have a Leadership Engagement crisis.”
“What if I told you many successful entrepreneurs didn’t start with a compelling vision or indeed a workable business plan? Guess what: That’s true. ... Xceptional execution is about taking a relatively simple idea from brainstorm to breakout hit.”
“Inspiration is the most used and abused word in our daily existence. Whether it is business, politics, sports, or any other endeavor of life, inspiration is considered to be the panacea or silver bullet which can transform personal lives and propel organizations to unbelievable heights."
“Let’s get a few things straight right from the start: Leadership is not about coming to work on time, dressing professionally or having a firm handshake. ... The moment you think, 'I’ve got this' is the very same moment you’ve lost it. Leadership is one of the hardest things you will ever do. And make no mistake about this… you are on your own.”
“Warmth and competence are the universal foundation for all human behavior and relationships. If you truly grasp the importance of these and take the appropriate actions, social science suggests you’ve done more than 80 percent of the job in winning the trust and loyalty of your fellow human beings.”
“To compete and win in today’s ultracompetitive environment ... the customer experience is more important than ever before. Businesses cannot stand still; they must continue to push the envelope and evolve—not only products, services, and marketing, but also analytics.”
“Let’s face it: The biggest gain in changing jobs is that you will restart the clock on a new set of challenges, a new pairing of relationships, and a new boss. ... What if you fired your boss instead?
“Understanding the need for an effective culture is one thing. Creating and managing that culture is another. How does one go about creating something that, on one hand, is so important, but, on the other hand, seems so amorphous? Through the creation of an organizational constitution.”